Thanks for stopping by My Store. Whether you have a question about an order, a product, or anything else, we're glad to help — just reach out and we'll take care of it.
How to Reach Us
The fastest way to get in touch is by email at service@novaix.shop. Our support team monitors this inbox closely and responds to every message we receive.
Response Time
We reply to most emails within 1 business day, and always within 2 business days. Messages sent over the weekend or on a holiday are answered the next business day.
What to Include
To help us assist you as quickly as possible, please include the following when you write in:
- Your order number, if your question relates to a purchase
- The email address used at checkout
- A short description of what you need help with
Any information you send us is used only to look into and respond to your inquiry — we don't use it for anything else. You can find more details on how we handle your information in our Privacy Policy.
We look forward to hearing from you and appreciate you shopping with novaix.shop.